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Volume 15 Number 2
Full journal book: Vol. 15, No. 2
Table of Contents
Editor's Introduction
Eldon Y. Li, Sean T.H. Lee
A Multidisciplinary Design Model for New Service Offering Transfers and Internal Integration in Retail Chain Services
Aleda V. Roth, Jeff Shockley
Applying a Service Mindset When Thinking and Communicating about Systems and Projects
Steven Alter
A Symbiosis-Based Value Co-Creation Framework for Service Delivery Design
Wei-Feng Tung, Soe-Tysr Yuan
Non Homogenous Poisson Process Model for Optimal Software Testing Using Fault Tolerance
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Additional Paper
]
Praveen Ranjan Srivastava, Chetan Mittal, Ajay Rungta, Vaibhav Malhotra, G. Raghurama
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